Case Study

Utility Warehouse

Mobile Application
Energy
Unity Backend
Utility Warehouse logo and app working on smartphone screens

Who

As the UKs only genuine multiservice provider, the Utility Warehouse is trusted by over 700,000 customers. They are also fully regulated by Ofcom, Ofgem and the Financial Conduct Authority.

In a nutshell, they bundle all your home services (energy, broadband, mobile and insurance) into one bill — saving you money. Up to £481 per year, to be precise.
Top-up. Save. Earn.
Utility Warehouse Logo
Utility Warehouse wallet app working on a smartphone

What

The bulk of the project was about creating a wallet section on the Utility Warehouse Clubhouse mobile app. It was an Android and iOS app that allowed customers to view their account at a glance, and make changes quicker and easier than from the web.

The new wallet section had to be many things, but above all else, it needed to be modern, on-brand, and easy to use. The brief was to redesign the UI for the new wallet and make sure it was intuitive, reliable, and compliant with the latest banking security measures.

The project included:

Intuitive wallet user experience
Full UI strategy
Strict compliance and security testing
Agile delivery process
Utility Warehouse Discount Club logo
Utility Warehouse wallet app working on smartphone screens
iOS App Store and Goole Play Store logos
Utility Warehouse wallet app working on a smartphone

How

We started with the app’s account and card management system. To build this, we used an agile delivery process. This meant we could update developers early and often and leave a good amount of time for testing, too.

While the brief was on point, there was one thing missing that we felt would be beneficial to the app and Utility Warehouse. And that was the option to block and unblock a debit card with a click of a button within the app. The Utility Warehouse agreed, and so we added this feature.

This project brought a lot of challenges, too. Like implementing 3D secure card transactions within the chosen framework.
Overall, the project lasted around 8 months. We built a strong relationship with the guys at Utility Warehouse and worked in collaboration to get things done on time and budget.

Since completing the app, we continue to work on regular updates and nice-to-have functionalities, such as form validations to help grow the app.
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A man drawing UX wireframes on a table, with a tablet as reference
Mockup of many smartphones running the Utility Warehouse wallet app

The Impact

Ranked number 59 in top iOS business apps
An increase of 40k active users since we got involved
Every update published to 150k+ active users
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Here’s what they had to say

We worked with Untapped on a VERY last minute project and I couldn't imagine a safer set of hands! Our brief to them was scant at best, but they got to the very bones of it with ease. They approached the job with creativity and flexibility, while we were probably the worst kind of client! They made suggestions and slipped into our working methods with ease. The end product far exceeded our expectations and I wouldn't hesitate to recommend Will and Untapped. I look forward to working with them again soon.
Having worked with Will and the team at Untappd since the inception of my business in April 2020, I have come to rely on the expertise and support that they have provided throughout my journey into e-commerce entrepreneurship. Without their significant expertise it would have been impossible to get my business off the ground so quickly and professionally. I am indebted to Untapped for their continuing support as my business not only expands but thrives within a competitive industry.
Untapped has been an incredible help to our project from day one. Constantly challenged to find workarounds and creative solutions thanks to a changing tech landscape, Will and his team never let up. And the final product, The Wayback, is now once again helping those living with dementia to relive their past happy memories.
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Working with Untapped has been a pleasure. Within two weeks we had a fully functioning e-commerce website and were taking our first veg box orders. They've helped us develop our business, providing continual site upgrades, help and direction to create and establish our business plan and providing weekly marketing graphics to aid sales and boost brand presence. We look forward to using their skills and knowledge as our business grows and develops.
Will and James at Untapped took the necessary time to understand our product, then delivered a simple and effective app for watching Virtual Reality films on Android and iOS devices. They’ve continued to provide support for our requirements, resolving multiple technological challenges, while also making valuable suggestions for enhancements aligned with business opportunities for us. They are a great team to work with.

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