We started with discovery. Sitemap workshops, competitor benchmarking, customer journey mapping, and a review of the existing analytics gave us a clear view of where the friction was and where the opportunity sat. From there, UX and design reimagined the brand online. The UX work came first: customer journey mapping, navigation testing, and prototyping the awkward flows like sample ordering and trade checkout before any visual design was locked in. That groundwork is what separates a store that converts from one that just looks the part, and it shaped every decision that followed. Dual navigation logic was built in from the start, so customers could browse by fabric or by product without compromise. The team explored multiple homepage directions and landed on a clean, fabric-first concept, paired with an illustrative mega menu and the deckchair re-canvas slider that had become a signature of the brand. A full UI kit was delivered to keep future development consistent. Development covered the technical work that makes a store like this actually function: Custom variant logic for fabric width, length, material, and trim
Sample swatch functionality with automatic discount and shipping rules, capped to keep margins protected
A trade customer experience with tagged accounts, net pricing, custom shipping thresholds, and manual post-order invoicing
POS integration to unify online and in-store inventory in real time
iContact email marketing integration with welcome and post-purchase automations
Royal Mail and Transglobal fulfilment integration for automated label generation
International tax and shipping are configured across the UK, US, and Australia, with the framework in place to add more regions
Reviews integration, related products, upsell logic, and bundle support
Full SEO migration: redirect mapping, schema, metadata, image optimisation, and a Search Console–ready setup to protect organic traffic through the move Blog content, FAQs, and the legacy informational pages were migrated with structure preserved and internal linking tightened up. The catalogue was rebuilt from the ground up rather than imported as-is, giving the team a cleaner foundation to grow from.